Quality and ISO
Quality and excellence define all COMPUCON products and services, being the foundation of the company’s activity and the top of its strategic orientation. Both features are acknowledged as the most essential factors that provide the competitive edge in all business activities.
Therefore, the company has developed and implements a Quality System according to the international quality standard EN ISO 9001:2000, certified by TUV Rheinland.
The system involves the design, development, supply, installation, maintenance, sales and distribution of products, applications and services in the sector of software, telematics systems and electronic automation. The system also includes the trade and service of embroidery machines.
COMPUCON Computer Applications S.A. is committed to comply with the statutory and regulatory requirements as well as with the product requirements as agreed with the customers; acknowledges and responds positively to the customer complaints by examining them and implementing corrective actions; ensures that any omissions or non- conformances are dealt with properly, in due time and in a way that the customer needs and requirements are increasingly satisfied.
To achieve this objective, COMPUCON has established and maintains an efficient and effective Quality System, which was planned and developed in order to monitor all management functions as reflected in the documented procedures and guidelines. The aim is to minimise the customer complaints and if possible to eliminate them.
Considerable attention is always given to the preventive actions in order to ensure that the company makes good use of the experiences and everyday monitoring which is believed that can lead to better response to the customer needs.
The Quality Policy expresses the company’s culture regarding its relationship with the customers; all the company employees are obliged to be informed and act in a way that such policy is always implemented.
The company provides all the necessary resources to achieve its smooth function, and designates Quality targets that are being revised in regular intervals. The company is committed to continuously optimise the effectiveness of its Quality System.